Ordaana lets you conveniently communicate with your Clients using web-to-SMS functionality. Your team can use your Ordaana account to send and receive messages to Clients, while your Clients can communicate using standard SMS on their phones.
Your Ordaana account must have a phone number associated with it to enable SMS messaging. Navigate to SMS page in Account Settings to see the Ordaana phone number assigned to you. You can also view SMS history on this page.
Client SMS Notifications
The following types of SMS notifications are supported by Ordaana:
2-Way SMS Conversations
You can initiate 2-way SMS conversations with your Clients by navigating to Contacts page and selecting a contact you would like to communicate with.
Incoming SMS Notifications
You can select the team members who should be notified of incoming SMS messages so that they can respond to clients in a timely manner. Navigate to Account Settings and scroll to SMS Notifications to update the list of users who will receive SMS notifications.
In addition, Contact owners will always receive SMS notifications for the contacts assigned to them.
